Millions of mobile phones are stolen every year in India, but many people do not know what to do first after the phone is stolen. If your mobile is stolen or snatched away, do not panic – just follow some important steps immediately and protect yourself from big losses.
1. 1. First get the sim card blocked
As soon as you know that your mobile is stolen, the first task is to call the customer care of your mobile network and get a SIM blocked.
Why is it necessary?
Because the SIM present in your phone can be misused by OTP, bank alerts or personal chats.
2. 2. Release FIR at the nearest police station
It is necessary to register a complaint (FIR) with the police after the phone is stolen. For this, you have your phone details like:
IMEI number
Phone model, color
Where and when was purchased
Take all these information along.
3. 3. Block the phone on CEIR portal
CEIR Portal (Ceir.gov.in) is a citizen platform of the Department of Telecom that helps to block lost or stolen mobiles.
If a thief tries to use your phone, then his location can be tracked.
4. Take care of helpline number 14422
In case of phone theft, you can get assistance by calling 14422.
Also, the phone can also be unlocked from the CEIR portal on getting the phone.
5. Identify the phone from IMEI number
The IMEI number is the unique identity of the phone.
This can be known by dialing *# 06#.
It is also written on the box, bill or receipt of the phone.
Especially while buying second hand phone, at 14422 ”Kym
This will show that the IMEI number of the phone has been changed somewhere or the phone is not of theft.
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