Between January and May 2025, IRCTC launched a large-scale operation to identify irregular ticket bookings. The system flagged nearly 2.9 lakh suspicious PNRs created within just five minutes of booking window openings. These actions aim to restore fairness to the ticketing system, especially for regular passengers struggling to get confirmed tickets.

Fake Accounts and Email Domains Deactivated

As part of the crackdown, over 2.5 crore suspected user IDs were deactivated. Another 20 lakh IDs are now under revalidation. Officials also blocked more than 6,800 disposable email domains commonly used by agents and fraudsters to bypass booking limits. These temporary emails helped in creating multiple fake accounts for mass ticket bookings.

Focus on Select Routes with High Demand

The problem of instant ticket sell-outs is not widespread but limited to high-demand trains and routes. Officials clarified that passengers are not at fault; the real issue lies in the shortage of confirmed tickets. Efforts are underway to increase capacity by running more trains during peak seasons.

Security Upgrades to Block Bots

IRCTC has rolled out multiple technology upgrades, including content delivery networks and anti-bot software, to prevent misuse of its platform. These measures aim to distinguish between genuine users and automated scripts. On May 22, 2025, IRCTC set a record with 31,814 tickets booked in a single minute, showing the growing demand for rail travel.

Caution Advised Against Misleading Platforms

Officials have warned travellers not to trust third-party platforms that promise confirmed tickets or refunds. Such platforms often exploit demand and mislead users. IRCTC has reiterated that no travel platform can guarantee confirmed bookings, urging passengers to book only through official or trusted channels.

IRCTC’s efforts are a step forward in making railway ticket booking fair, transparent, and secure for millions of genuine passengers across India.