The Employees' Provident Fund Organisation's website malfunction has caused public outrage. In the past three years, Rs 320-Rs 340 crore have been spent on its development. Social Media platforms like X( formerly Twitter) are teeming with user complaints.
Their complaints range from basic tasks being difficult, like accessing passbooks, changing mobile numbers, or receiving OTP's which delay over an hour or fail.
Tatkal Scheme: Aadhaar-Based OTP Authentication Will Be Mandatory From July 15, 2025, To Enhance Security & Convenience For Travelers“Rs 340 Crores have been spent on the EPFO website in the last 3 years alone. And yet. Takes 1+ hour just to change a password or mobile number OTP SMS often delayed by 10+ minutes. Is this the quality we get after looting taxpayers in the name of ‘Digital India’?” said a tweet on X.
“EPF 3.0, where are you? First, let's look at the website. Apparently, 320 cr was spent on it over the last 3 yrs. Yet it barely functions,” wrote Senior journalist Neil Borate while responding to the tweet on X. Borate pointed out the delay in EPFO’s ambitious “EPF 3.0” upgrade, which was meant to be introduced in June.
Promised features included ATM/UPI-based withdrawals, auto-settlement of claims up to ₹5 lakh and simplified procedures like eliminating the need to upload cheques and removing employer approval for bank changes.
An X (Formerly Twitter) user posted, “It's absolutely crazy that one of the most used Indian government websites feels like you are time travelling back to 1998. If it's so bad for something elite white collar Indians use, can you imagine Union government IT infra in other more hidden places?”
EPFO's Big Decision For Salaried Employees, Now Withdraw Up to ₹5 Lakh Instantly Without Visiting OfficeA user complained and tagged the Minister of Information and Broadcasting, "10+ days of EPFO portal being down!! @AshwiniVaishnaw. Have you ever heard of a private portal being down for 10 days straight? On one side we build CoWin portals that took loads of millions of users, on other side this disaster by @epfo ."
The Employees’ Provident Fund Organisation (EPFO) is a government body that manages the Provident Fund (PF), a retirement savings scheme where both employees and employers contribute regularly to build a financial cushion for the employee's future.
