Ahmedabad, Aug 13: Adani Digital Labs (ADL), the tech division of Adani Airport Holdings Limited (AAHL), has introduced a range of initiatives aimed at revolutionizing the travel experience for passengers at Adani-operated airports across India.

These strategic enhancements are designed to improve convenience, comfort, and engagement, reinforcing Adani's leadership in digital innovation within the aviation industry.

Srushti Adani, Director of Adani Digital Labs, stated, “Our new ADL initiative is set to inject energy, diverse perspectives, and unmatched expertise into our operations. This is just the initial phase of a larger strategy aimed at providing a unique digital-first experience for travelers. Our goal is to reduce travel-related stress for passengers in every project we undertake.”

The offerings will feature real-time information, exciting rewards, and exclusive tiered lounge services, moving beyond typical aggregator services to create a truly personalized digital journey, ensuring passengers enjoy their time at our airports.

In a demonstration of its commitment to innovation, ADL has opened a new 150-seater office in Ahmedabad, where the team will focus on developing customer-centric solutions tailored for the airport environment.

These solutions aim to tackle common travel issues such as time constraints, lack of awareness about available amenities, and long waiting times. By consolidating all airport services into a single digital platform, the Adani OneApp transforms the travel experience from merely transactional to highly experiential, enhancing personalization, convenience, and efficiency for every traveler.

The app acts as a digital companion, enabling passengers to plan, navigate, and enjoy their airport experience with a variety of features.

Adani Rewards is a pioneering loyalty program tailored specifically for airport travelers, marking a first in the Indian airport landscape. This program is designed to provide exceptional value and memorable experiences, covering areas such as food and beverage, retail, car parking, duty-free shopping, and meet & greet services, ensuring unmatched flexibility and ease of use.

A state-of-the-art digital platform now simplifies lounge access at Adani Airports, allowing travelers to pre-book lounges, verify card eligibility, and gain hassle-free entry, thus eliminating queues and delays.

Users can explore and shop from a wide range of food and beverage, duty-free, and retail options. Additional convenient services include Delivery at Gate, Multi-cart Orders, group orders for Duty-Free, and Park & Fly for seamless parking.