HDFC Bank has alerted its customers that some customer care services will not be available from 11 pm on 22 August 2025 to 6 am on 23 August. The bank says that this is a system maintenance work, which will last for about 7 hours. This will give customers a better banking experience in the future.

During this time, if customers want to use WhatsApp chat banking or SMS banking, then the service will not be available to them. Apart from this, phone banking, IVR, email, and social media support will also be affected. However, the bank's toll-free number will remain active to block the card and account.

Which services will remain closed?
Phone banking IVR
Email support
Customer support on social media
WhatsApp chat banking
SMS banking

Which services will remain operational?
Customers will be able to transact their money and do other work comfortably, even during this time. The services which will not be affected are as follows-

Phone Banking Agent Services
HDFC NetBanking
Mobile Banking App
PayZapp
MyCards App
Toll-free facility to block the card and account

This happens from time to time.
This is not the first time that HDFC Bank is carrying out maintenance, and the services are closed for some time. The bank keeps doing this from time to time, for which it informs the customers in advance. Maintenance is done by the bank from time to time so that better service can be provided to the customers in the future.

This step of HDFC Bank will not trouble the customers, but will prove to be beneficial. By shutting down these services for a few hours, customers will be able to get fast and secure service in future. The bank is preparing the customers by alerting them in advance, so that no one faces any problem.

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