UPI has revolutionized digital payments. UPI has completely changed digital payments in India. Today, people from cities to villages use UPI for a large number of transactions. In these, sometimes users mistakenly make transactions in the wrong UPI IP. On transferring funds to the wrong ID, users should complain about this transaction as soon as possible, so that the money can be recovered. If you also want to know what you should do if money is transferred to the wrong ID, then in this article, we are giving you detailed information about it.

What is a wrong UPI transaction?

Wrong UPI transaction usually happens when users transfer money to the wrong UPI ID, mobile number, or bank account by mistake or due to some technical issue. Many times users enter wrong UPI details or a wrong contact number. Along with this, it has been seen in some cases that even after becoming a victim of fraud, users make wrong payments.

If a person sends money to the wrong UPI ID, then the payment system provider gives them the option to complain. According to RBI guidelines, users can complain about this problem to the bank or the RBI Ombudsman.

According to RBI guidelines, to avoid wrong transactions in UPI, it is the full responsibility of the customer to fill in the correct details. If this happens, the user should complain about the wrong UPI transaction as soon as possible. By doing this, the chances of recovery are expected to increase somewhat.

How to reverse a wrong UPI transaction?

If you have made a wrong transaction, do not rush. RBI has made a complaint redressal mechanism mandatory for UPI service providers to resolve this matter. Here we are giving you information on how to complain about a wrong UPI transaction.

How to complain in the UPI app

In all popular UPI apps like Google Pay, PhonePe, Paytm, and BHIM, users get a section of Help or Report to report such problems.

For this, first of all, you have to select the specific transaction and click on the report option. Now you have to select Wrong UPI Transaction. After this, you have to share the details of the transaction.

How to complain in the bank

To complain about a wrong payment related to UPI, contact the bank immediately. For this, you can call the nearest bank branch or the bank's customer care. For this, keep the details related to the payment like UPI transaction ID, beneficiary account, UPI ID, time and date of transaction. Along with this, you can also give a written complaint to the bank.

How to complain in NPCI

National Payments Corporation of India (NPCI) handles UPI. You can complain about wrong transactions done through UPI. Users can complain on NPCI's toll-free number 1800-120-1740. If your problem is not resolved within 30 days, you can also complain on NPCI's portal.

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