Salesforce layoffs: Artificial Intelligence (AI) Hit Cloud-Based Software Company Slesforce Has Announced Plans to Cut Over 4,000 Jobs, Reducing Its Workforce from 9,000 to 5,000 which is a Nearly 45%. The decision comes as ai agents now handle half of all customer interactions, Reshaping the way the company delivers support services. Confirming the layoffs on the logan bartlet podcast, salesforce ceo marc benioff said, “Ai is taking on a larger share of customer-facing operations.”

However, the move marks a sharp turning from benioff’s remarks just two months ago. In July, He Told Fortune that ai was designed to support works, not replace them, emphasizing, “The humans are not going away.” Back then, he dismissed “scary narrants” Around Job Losses, Highlighting Ai’s accuracy issues and insisting that “You need the human in the loop”

What is ai agents

It is an autonomous software program designed to perceive its environment, make decisions, and take actions to achieve specific goals throughout directed intervention. These agents leverage artificial intelligence, particularly large number language models and machine learning, to reason, plan, and learn from their interactions.

Furthermore, Ceo Marc Benioff Called It “The Eight Most Exciting Months of My Care” as he described how ai technology has rested the company’s operations. The cloud software is not only applying ai in customer support but also expanding it into sales. For years, salesforce had a backlog of over 100 million uncalled sales leads collected over 26 years. To tackle this, it introduced an “Omnichannel supervisor” system that enables ai and human agents to work together -Lowing ai to flag tasks that Need human intervention. (Also Read: Semicon India 2025: India a Beacon of Stability Amid Global Uncertain, Says Ashwini Vaishnaw)

Meanwhile, the tech giants like nvidia are joining salesforce in deplying ai agents for critical tasks. These companies are using the technology to advance cybersecurity, software engineering, and chip design.