Nationwide Building Society has clarified its ID rules after a customer was told their particular form of ID was "not valid". A person contacted the group over social media after their son was unable to access his trust fund.

He explained: "My son just travelled one hour on bus to cash out his child trust fund and was told his birth certificated was not valid - he needed passport or driving licence. Due to his epilepsy he cannot drive or travel internationally at the moment so has neither. Frustrating."

Nationwide replied to apologise for the person's experience and asked them to send them a message about the matter. The building society was asked if there are other forms of ID that it will accept rather than a passport or driving licence.

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The group said it accepts a "wide range of ID" and that branches staff "can suggest alternative forms of ID in exceptional circumstances". The Nationwide website that if applying to open an account in branch, staff "will need to see" a valid full UK passport or a valid UK photocard driving licence.

But the information goes on to say that the group can also accept one particular document from a list for your proof of name and another for your proof of current address, if you're applying in branch or sending in your documents by post.

For proof of name, you can provide any of these documents:

In branch only:

• Valid full UK driving licence, including old style paper
• Valid provisional UK photocard driving licence
• Valid full EEA passport or EU member state ID card

• UK-based bank or building society statement with debit or credit card (must be less than 3 months old)

By post only:

• UK-based bank or building society statement (must be less than 3 months old).

In branch or by post:

• Letter from a benefits agency, including Universal Credit welcome letters (must be less than 12 months old)
• Letter from a professional person who knows you (for example, a solicitor, accountant, doctor, social worker or probation officer)
• Valid student ID card from a recognised UK university or valid NUS card with your photo and date of birth.

For your proof of address, you can provide any of these documents:

In branch only

• Valid full UK driving licence, including old style paper
• Valid provisional UK photocard driving licence.

In branch or by post

• UK-based bank or building society statement (must be less than 3 months old)
• UK-based bank or building society credit card statement (must be less than 3 months old)
• UK mortgage statement (must be less than 12 months old)
• UK gas or electricity bill (must be less than 3 months old)
• UK phone bill (not mobile phone: must be less than 3 months old)
• UK water bill (must be less than 12 months old)
• UK council tax bill (must be less than 12 months old)
• UK Credit Union statement (must be less than 3 months old)
• Benefit letter from your local housing authority (must be less than 12 months old)
• Tenancy agreement from a housing association or a council
• Letter from a university or college (Must be less than 12 months old).