A mum was escorted off a flight by police when her card payment was declined after she started tucking into a tube of Pringles from the trolley. Officers escorted Anne Marie Murray off a Ryanair jet after her card was unable to process a £7 transaction for the onboard snacks.
Three cops arrived and put the "shocked" 55-year-old housing association worker in the back of their van. The airline said it decided to call the police because Ms Murray became "disruptive," but Anne-Marie insists this wasn't the case. Anne-Marie was travelling back from a birthday trip to with her partner to on March 28 when her request for crisps, water, and a Coke took an ugly turn when the in-flight card machine would not accept her Barclay card payment.
The mum from Gloucester claims she even "offered to get cash" when they landed but was told she "couldn't do that".
Ann-Marie said her partner asked a steward if they wanted the Pringles back and was told "no". She added: "I thought it was a joke when the crew said they had called the police."
The couple then had their boarding passes taken by the flight crew - who claimed they were refusing to pay - and told the police would be waiting for them at Bristol Airport.
She added: "I was shocked when the police came onboard and we were asked to leave. It was so embarrassing. I had done everything I could to resolve it.
"They then told the police I had refused to pay, but that wasn't the case. I wanted to pay, but my card didn't work and I had no cash."
Despite their protestations and several other passengers coming to their defence, flight crew maintained their position and footage taken by Ann-Marie shows the moment two officers arrived onto the aircraft to escort them off.
Ann-Marie, a retirement living assistant, said: "It was really embarrassing - they stopped everyone getting off the plane and we had to be escorted off. I think they thought we had another card or cash, but I emptied my bag and showed them I had nothing else.
"Luckily the police were lovely and after I explained the situation they took me to a cash machine and I was able to pay the £7. The officers were laughing and couldn't believe it.
"After I paid, the crew told me we're banned from flying with Ryanair, but I'd never fly with them again anyway after what happened."
The couple were told they'd been banned from flying Ryanair again in the future, but Anne-Marie declared: "I'd never fly with them again anyway after what happened."
A Ryanair spokesperson said: "The crew of this flight from Tenerife to Bristol (28 Mar) called ahead for police assistance after a passenger and her travel companion failed to pay for their food and drinks onboard, and as a result, became disruptive toward crew and failed to follow reasonable crew requests. There were no issues with the card payment terminals on board this flight and no other passenger encountered any difficulty making payments."
"The aircraft was met by local police upon arrival at Bristol Airport and this passenger was removed. Ryanair has a strict zero tolerance policy towards passenger misconduct and will continue to take decisive action to combat unruly passenger behaviour, ensuring that all passengers and crew travel in a safe and respectful environment, without unnecessary disruption."